nerobet Privacy Policy

nerobet ("we", "us", "our") operates the online casino and sports betting platform accessible at nerobet.bio, along with any associated mobile-optimised interfaces and related services. nerobet is the data controller in respect of all personal information collected from registered players and visitors to the platform.

nerobet is Pakistan's premier online gaming destination, offering live casino tables, cricket betting markets including PSL and international fixtures, jackpot slots, and instant PKR payouts via JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and 1LINK. Our platform is designed specifically for Pakistani players and all financial transactions are denominated in Pakistani Rupees.

This Privacy Policy applies to all visitors to the nerobet platform, whether or not they hold a registered account, and to all personal data collected through any channel associated with nerobet's services — including the website, live chat, email correspondence, and identity verification submissions.

nerobet collects personal data through multiple channels in the course of providing its gaming and betting services. The categories of personal data we collect, and the specific data points within each category, are described in detail below.

We may also collect data from third-party sources where this is necessary for identity verification or fraud prevention, including but not limited to: identity verification service providers, credit reference agencies, and publicly available government registers where permitted by applicable law.

nerobet uses your personal data only for clearly defined, lawful purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which nerobet processes your personal data are as follows:

• Account registration and management: To create and maintain your nerobet account, verify your identity, and provide you with access to gaming and betting services.
• Payment processing: To process deposits and withdrawals in PKR via JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and 1LINK, and to verify that payment methods are registered in your name in accordance with our same-name policy.
• KYC and AML compliance: To verify your identity, confirm your age (21+ requirement), and satisfy our obligations under applicable anti-money laundering and know-your-customer standards.
• Fraud prevention and platform security: To detect and investigate suspicious activity, prevent multi-accounting, protect against unauthorised account access, and maintain the integrity of gaming outcomes.
• Customer support: To respond to your queries, resolve disputes, process complaints, and provide assistance via live chat, email, and Messenger/Viber channels.
• Responsible gaming management: To monitor play patterns for signs of problem gambling, apply self-imposed limits and exclusions, and communicate with players who may need support.
• Bonus and promotion administration: To verify eligibility for promotional offers, track wagering requirements, and detect bonus abuse patterns.
• Platform improvement: To analyse usage data in aggregate form to improve the nerobet platform, optimise game library curation, and enhance the user experience for Pakistani players.
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and maintain records as required by international gaming standards.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences and the provisions of Section 12 of this Policy.

nerobet processes your personal data on the following legal bases, each of which applies to specific processing activities as described below:

• Contractual necessity: The majority of nerobet's data processing is necessary to perform the contract between you and nerobet — specifically, to operate your account, process payments, settle bets, and provide gaming services. Without this processing, nerobet cannot fulfil its obligations to you.
• Legal obligation: Certain processing activities are required by applicable law, including identity verification, age verification, AML record-keeping, and the reporting of suspicious financial activity to relevant authorities. nerobet has no discretion over whether to conduct this processing.
• Legitimate interests: nerobet processes certain categories of data — including technical data, usage data, and fraud detection signals — on the basis of its legitimate interests in maintaining platform security, preventing fraud, improving its services, and protecting its players. In each case, nerobet has assessed that its legitimate interests do not override your fundamental privacy rights.
• Consent: Where nerobet relies on your consent as the legal basis for processing — for example, for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal. Consent withdrawal does not affect your ability to use nerobet's services.

nerobet does not sell your personal data to any third party. However, to operate the platform effectively and comply with its legal obligations, nerobet may share your data with the following categories of recipients under strictly controlled conditions:

• Identity verification providers: Certified KYC/AML service providers who assist with CNIC verification, age confirmation, and document authentication. These providers are contractually bound to process your data only as directed by nerobet.
• Payment processors: JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and 1LINK processing partners, solely to the extent necessary to execute your deposit and withdrawal transactions.
• Game content providers: Licensed international gaming studios whose game engines are integrated into the nerobet platform. These providers receive minimal technical session data necessary to deliver game content. They do not receive your full identity or financial data.
• Fraud detection services: Third-party risk and fraud analytics providers who assist in identifying suspicious activity. Data shared with these providers is subject to strict data processing agreements.
• Regulatory and law enforcement authorities: Where nerobet is required by applicable international gaming regulations or a lawful court order to disclose personal data, it will do so. nerobet will notify you of such disclosure where legally permitted to do so.
• Professional advisers: Legal counsel, auditors, and compliance consultants, where necessary and under confidentiality obligations.

nerobet uses cookies and similar tracking technologies on the nerobet.bio platform to ensure the site functions correctly, to remember your preferences, to keep your session secure, and to analyse how players interact with the platform so that we can continue to improve it.

The categories of cookies nerobet uses are as follows:

• Strictly necessary cookies: These are required for the platform to function. They include session authentication cookies, anti-CSRF tokens, and security cookies. They cannot be disabled without breaking core platform functionality.
• Preference cookies: These remember your language settings, display preferences, and responsible gaming configuration. Disabling them will not prevent you from using the platform but may affect your experience.
• Analytics cookies: These collect anonymised data about how players navigate the platform — which games are most popular, where sessions begin and end, and how long players spend on different sections. This data is used exclusively to improve the nerobet platform and is never shared with third-party advertisers.
• Security and fraud detection cookies: These help nerobet identify unusual login patterns and detect attempts at account takeover or automated activity. They are a critical component of nerobet's player protection infrastructure.

nerobet retains your personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply to the principal categories of data nerobet holds:

• Account and identity data: Retained for the duration of your active account relationship with nerobet, plus a minimum of five years following account closure. This retention is required for AML compliance and to defend against any potential legal claims arising from your account activity.
• Transaction and financial records: Retained for a minimum of seven years following each transaction, in line with standard financial record-keeping requirements under international gaming regulations.
• KYC verification documents: Retained for the duration of account activity plus five years post-closure. Document images are stored in encrypted form with access restricted to the compliance team.
• Customer support communications: Retained for three years from the date of the final communication in each support thread, or longer if the communication is relevant to an unresolved dispute or ongoing investigation.
• Technical and usage data: Aggregated analytics data is retained indefinitely in anonymised form. Raw technical logs containing IP addresses or device identifiers are purged after 12 months unless flagged for a security investigation.
• Marketing preference data: Retained until you withdraw consent for marketing communications, following which it is updated immediately to reflect your opted-out status. Historical records of consent and withdrawal are retained for compliance purposes.

When personal data is no longer required for any legitimate purpose, nerobet will securely delete or irreversibly anonymise it in accordance with its internal data lifecycle policy.

nerobet takes the security of your personal data seriously and maintains a comprehensive information security programme designed to protect against unauthorised access, disclosure, alteration, or destruction of the personal information it holds.

Key security measures currently in place include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and nerobet's servers.
• Password hashing using industry-standard bcrypt or equivalent algorithms. Passwords are never stored in plain text.
• Two-factor authentication (2FA) available to all registered accounts via SMS OTP, strongly recommended for all players.
• Role-based access controls ensuring that nerobet employees can only access the data necessary for their specific job function.
• Encrypted storage for all KYC documents and sensitive identity data, with access restricted to the compliance and verification team.
• Regular security reviews and penetration testing conducted on nerobet's platform infrastructure.
• Automated anomaly detection on login activity to flag and respond to potential account compromise in real time.

While nerobet employs robust security measures, no internet-based system can be guaranteed completely secure. You also bear responsibility for your own account security — in particular, you should use a strong, unique password for your nerobet account and enable 2FA from within your account security settings.

As a nerobet player, you hold the following rights with respect to the personal data nerobet holds about you. These rights may be exercised at any time by contacting nerobet's privacy team at [email protected].

• Right of access: You have the right to request a copy of all personal data nerobet holds about you. nerobet will provide this within 5 business days of receiving your verified request, at no charge for the first request per calendar year.
• Right to rectification: If any personal data nerobet holds about you is inaccurate or incomplete, you have the right to request its correction. Account details can also be updated directly from within your account profile settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing was unlawful. Note that certain data must be retained for legal and regulatory compliance reasons even following an erasure request — nerobet will explain any such limitations clearly when responding to your request.
• Right to restriction: You may request that nerobet temporarily restrict processing of your personal data — for example, while the accuracy of data you have contested is being verified.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format.
• Right to object: You may object to processing based on nerobet's legitimate interests. nerobet will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where nerobet relies on your consent for any processing activity (such as marketing), you may withdraw that consent at any time. Withdrawal does not affect the validity of processing that occurred prior to withdrawal.

nerobet's services are strictly for adults aged 21 years and above. nerobet does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and nerobet reserves the right to request CNIC or other government-issued identity documentation to confirm a player's date of birth at any time.

If nerobet discovers that personal data has been collected from a person under the age of 21, that account will be immediately closed, all deposits will be returned to the originating payment method, and all associated data will be securely deleted. Any winnings generated by an underage player will be forfeited in full.

The nerobet platform integrates with a number of third-party services to deliver its gaming, payment, and security functionality. While nerobet takes care to select partners who maintain high data protection standards, nerobet is not responsible for the privacy practices of third-party providers operating their own platforms independent of nerobet.

Key third-party integrations and the data implications of each are described below:

• Payment providers (JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, 1LINK): These providers process transaction data under their own privacy policies. nerobet recommends reviewing the privacy documentation of your chosen payment provider to understand how they handle your financial data.
• Game content studios: Licensed international gaming providers supply the slot, table game, and live casino content on the nerobet platform. These providers may receive anonymised session data to deliver and optimise game performance. They do not receive your name, CNIC, or financial data.
• KYC verification services: Our identity verification partners process your CNIC and document images under strict data processing agreements. They are certified to international data security standards and do not retain your data beyond the period required for verification.

nerobet may send you promotional communications — including bonus offers, new game announcements, PSL cricket betting promotions, and seasonal campaigns — by email or SMS, subject to your marketing preferences at the time of registration and as subsequently updated.

You are never required to opt into marketing communications to create or maintain a nerobet account. Marketing consent is collected separately from consent to these Terms and Conditions, and can be withdrawn at any time without affecting your ability to use the platform.

• To unsubscribe from email marketing, click the "Unsubscribe" link at the bottom of any marketing email, or update your communication preferences from within your account settings.
• To opt out of SMS marketing, reply STOP to any nerobet marketing SMS from your registered mobile number.
• To opt out of all marketing from nerobet, contact support at [email protected] and your preferences will be updated within 48 hours.

Please note that even if you opt out of marketing communications, nerobet will still send you essential transactional and account communications — such as deposit confirmations, withdrawal notifications, security alerts, and mandatory responsible gaming messages. These are not marketing communications and cannot be disabled.

nerobet reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, nerobet's data processing practices, or the services offered on the platform. Where changes are material — meaning they significantly affect how your personal data is used or the rights available to you — nerobet will notify registered players via the email address associated with their account at least seven days before the amended policy takes effect.

Minor or administrative updates (such as corrections to contact details or clarifications of existing language) may be made without advance notice. The "Last Updated" date at the top of this policy will always reflect the most recent revision.

Your continued use of the nerobet platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not accept the revised policy, you must cease using the platform and contact support to close your account.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how nerobet handles your personal data, please contact our privacy team using the following details:

• Email: [email protected]
• Live Chat: Available 24/7 via the nerobet platform — average response time 3–5 minutes
• Messenger & Viber: Support available with responses within 10 minutes

nerobet is committed to resolving all privacy-related queries and complaints promptly and fairly. We aim to acknowledge all privacy enquiries within 24 hours and to provide a substantive response within 5 business days.

nerobet values the trust that players across Pakistan — from Karachi to Lahore, Islamabad to Faisalabad — place in our platform. Protecting your personal data is not simply a legal obligation; it is a core part of how nerobet earns and maintains that trust every day.